Subscription Terms and Conditions

1. Validity and Duration

The following terms and conditions apply to subscriptions to the Gürzenich Orchestra Cologne. They became effective on 1 April 2013. Subject to change in subsequent seasons.

2. Length, Renewal, Cancellation, Changes

A subscription is valid for one concert season and comprises one seat per person. It will be renewed automatically for another season unless cancelled in writing to the ticket service at the Opera House (Kartenservice im Opernhaus, Offenbachplatz, 50667 Köln) by 31 May of the current season. Changes in subscription type or seat (for fixed subscriptions) is only possible at the beginning of the new season. Requests for changes must be submitted to the ticket service by 30 April of the current season.

3. Flexible Subscriptions

Unlike fixed subscriptions, flexible subscriptions include vouchers which may be redeemed for concert tickets of your choice at the Opera House ticket service from the beginning of advance sales. For the subscription series 4 out of 25 you may choose from 25 dates. Seat selection is subject to availability. Unredeemed vouchers lose their validity at the end of the season.

4. Transfer of Subscription

A subscription is restricted to the subscriber and may not be transferred. The right to attend individual concerts may be transferred to another person. Public resale of subscriptions for commercial purposes is prohibited.

5. Return

Subscription tickets may not be returned or exchanged. Programmes, starting times, concert dates and performers (e.g., conductors and soloists) are subject to change. Unused tickets for subscription concerts will not be reimbursed or replaced by the option to attend another concert. If a concert is cancelled, the subscriber has the right to proportional reimbursement of the subscription price. Any additional expenses (e.g., travel or accommodation) will not be reimbursed.

6. Exchange

The subscription price depends on the price group of the seat, which is announced in the current season schedule. Discounts for school children, trainees, students and others will only be granted if appropriate proof of eligibility is provided upon conclusion of the subscription agreement or renewal of the subscription by 15 June of the respective concert season.
The subscription price is payable upon receipt of the invoice by the date specified. The subscription pass or vouchers will be sent after payment is received. In the event of non-payment by the due date, the Gürzenich Orchestra may assign the seat to someone else.

7. Subscription Price, Payment, Dispatch of Tickets

The subscription price depends on the price group of the seat, which is announced in the current season schedule. Discounts for school children, trainees, students and others will only be granted if appropriate proof of eligibility is provided upon conclusion of the subscription agreement or renewal of the subscription by 15 June of the respective concert season.
The subscription price is payable upon receipt of the invoice by the date specified. The subscription pass or vouchers will be sent after payment is received. In the event of non-payment by the due date, the Gürzenich Orchestra may assign the seat to someone else.

8. Reductions

Discounts for school children, trainees, students and others will only be granted if appropriate proof of eligibility is provided upon conclusion of the subscription agreement or renewal of the subscription by 15 June of the respective concert season.

9. Loss of Subscription pass

In the event of loss of a subscription pass or voucher, the ticket service at the Opera House will issue a replacement pass or voucher upon presentation of your identity card and a fee of 2.50 euros. The originals will then cease to be valid

10. Platzwechsel

In Ausnahmefällen und aus sachlichen Gründen kann das Saalpersonal dem Konzertbesucher ein Wechsel des Platzes anweisen.

11. Bild-, Ton- und Fernsehaufnahmen

Bild- und Tonaufnahmen sind aus rechtlichen Gründen zu keinem Zeitpunkt gestattet, auch nicht beim PhilharmonieLunch. Bitte schalten Sie beim Betreten des Konzertgebäudes Ihre Mobiltelefone und Pager aus. Das Gürzenich-Orchester Köln behält sich die Rechte zur Herstellung und Verbreitung von Bild-, Ton- und Fernsehaufzeichnungen einzelner Konzerte vor. Mit Benutzung der Konzertkarte erklärt der Konzertbesucher sein Einverständnis mit der Herstellung und einer evtl. Verbreitung seines Bildes in den Medien im Zusammenhang mit einer solchen Aufzeichnung.

12. Disclosure Requirement

The subscriber is obliged to notify the ticket service at the Opera House of changes in name, address or eligibility for a discount without delay.

13. Amendments

Termin-, Programm-, Preis-, und Besetzungsänderungen sind vorbehalten.

Subscription Office
Ticket Service Bühnen Köln
Opern Passagen
Breite Straße
50667 Köln

Opening Hours:
Monday through Friday 10:00 am – 6:00 pm
Saturday 11:00 am – 6:00 pm

Service phone: (+49-221) 221 28240
Monday through Friday 10:00 am – 6:00 pm
Saturday 11:00 am – 6:00 pm

Fax: (+49-221) 221 28249